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If you are dissatisfied with your order, you can return your items for a prompt refund or exchange, subject to a 25% restock fee.. All returns must  be returned within 30 days of the shipping date. The original shipping and handling charges are not refundable.  Please mail your package in a prepaid, insured, traceable method to the address below. Transworld tile Inc][8250 Louise Ave] [Northridge,Ca] [91325]