If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 7 days after the purchase date will be in the form of a credit redeemable on your next purchase and subject to a 25% restock fee. The original shipping and handling charges are not refundable.  Please mail your package in a prepaid, insured, traceable method to the address below. [Transworld tile Inc] [8250 Louise Ave] [Northridge,Ca] [91325]